18 ene
Webxloo
Nuevo Casas Grandes
**About us**Webxloo is an international software development company that was founded in 2005 in Tampa (Florida, USA).
Our main product is Auction Streaming, a fully functional and independent online Cloud Auction Management System.
**Job description****TOOLS THAT ARE ON THE PROJECT**:CRM, Outlook, GTM, Team Viewer**RESPONSIBILITIES**:- Troubleshoot routine technical problems; - Perform routine preventive maintenance, testing and repair with respect to computer hardware and software; problems, networking, and/or telecommunications; - Diagnose and repair routine computer related problems and/or refers complex problems to Technical Support Specialist or another technical professional; - Install the software, printers,
and other peripherals as directed or requested by users; - Compose tickets in a task-management system; - Manage and respond to product support tickets; - Work with website tools and other modules of the system; - Collaborate with Developers, Sysadmins and Product Specialists.
**EXPERIENCE AND SKILLS NEEDED**:- Experience in QA manual testing; - Experience in customersupport at least 1 year; - Knowledge of HTML/CSS,experience in working with specifications; - Fluent English level;- Result-oriented mindset, willingness to learn and high level of self-organization; - Advanced PC user;- Experience in creating websites or working with website tools and platforms; - Active, pushing, multitasking, easy-going; - Responsible, observant, understand the role and place of support team in the company structure (or be willing to learn this); - Smart, curious, willing to know something new,
to get to the bottom of everything; - Must be able to see the structure of everything and know how to plan action on every level of any structure (it's needed for writing tasks and creating a plan for investigation); - Be willing to work andbe a team player; - Must understand that this is the first line in communication with clients, that it has a lot of stress, situations; with unhappy clients, routing work but still love it; - Have a great people person attitude and passion to learn new technologies.
**Job requirements**:- High-speed internet (at least 20 Mbps upload and download speeds),- Headset (headphones, a microphone) and a camera to support the video calls capability.
**Work schedule**:- Monday - Friday Normal working hours will be **9 hours shift **between 8am to 8pm EDT (with 1 hour break)- Working hours during training period - 9am to 6pm EDT (with 1 hour break)**Thank you for your interest in our position, please submit your CV and we will be in touch with you as soon as possible.
**Ability to commute/relocate:- remoto: Reliably commute or planning to relocate before starting work (preferred)
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.