18 ene
Citibank (Switzerland
Xico
.Infrastructure Analyst 1 - C09 - CIUDAD DE MEXICOApply remote type Hybrid locations Ciudad De Mexico Distrito Federal Mexico time type Full time posted on Posted 2 Days Ago time left to apply End Date: January 31, 2025 (15 days left to apply) job requisition id 24818849The Infrastructure Analyst 1 is an entry-level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team.
The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues,
and execute administrative tasks.Responsibilities:Diagnose and resolve problems through troubleshooting and basic analysis, escalate issues as appropriate.Participate in testing activities, including the creation and execution of basic test scripts.Apply comprehension of how the team interacts with others in accomplishing objectives.Assess the applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures.Exchange ideas and information in a concise and clear manner.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:Previous relevant experience preferred.Ability to develop projects required for design of metrics, analytical tools,
benchmarking activities and best practices.Effective written and verbal communication skills.Effective analytic/diagnostic skills.Ability to work with virtual and in-person teams, and work under pressure or to a deadline.Demonstrated knowledge of operational process changes and improvement.Education:Bachelor's/University degree or equivalent experience.This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.At the Citi Technology Infrastructure (CTI) Global Production Operations we operate multiple services and technologies and are currently seeking a talented person to run our operations within Voice technology as a key part of the Global Voice Operation Mexico Team.
As the Network Analyst you will run IT Service orientated coverage within Mexico voice infrastructure to reduce or mitigate any actual or potential outage to our supported businesses, is expected to understand and follow CTI Global Voice Operations operating procedures, daily support practices, major incident support, etc., and provide feedback to the leadership team, for the purpose of continuous service improvement and operational excellence
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