18 ene
Cisco Systems
Xico
.Who You AreYou will provide 2nd/3rd level technical support for Firepower Security technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.You can apply your analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity.You will also provide technology/product training and intellectual property material as required.You'll act as the focal point for large account network problem resolution.You can optimally apply moderate to sophisticated lab setups to recreate and tackle problems.Cisco Services strives to bring value to Cisco customers by providing outcomes that solve key business problems.
We do this through a focus on driving growth in our current portfolio while investing in new business models that create lasting differentiation for Customers, Partners, Employees, and Shareholders.Roles and Responsibilities:Provide technical support for Cisco security products to Cisco customers, partners, account teams, and other internal technical support teams.Frequently supports TCEs and Global Delivery Partners with complex and sensitive scenarios, delivering effective and constant results to provide long-term and definitive solutions to our world-class customers.
The internal deliverables impact globally to the different support centers.Constantly and effectively collaborates with internal customers (Engineering, Developing, and Account teams) to ensure high-quality and prompt responses to critical scenarios, always prioritizing customer-critical operations.
The engineer mentors different internal stakeholders to minimize and effectively identify new and existing trends.Frequently collaborates with multiple internal and external stakeholders,
building and maintaining critical customer and global partner relationships.
Looks to proactively prevent failure scenarios by analyzing the customer environment and delivering preventive recommendations to optimize the customer requirements according to the existing technologies.Recognizes and documents new and existing patterns on the software products, providing preventive and reactive solutions to the customer and global partners while producing the proper documentation and mentoring teammates to achieve and adapt the content creation culture.Builds complex lab solutions to achieve customer environment replications, looking forward to reusing the environments for mentoring and documentation processes.
The majority of the solutions improve the lifecycle and development of the product.Produces and shares intellectual capital (including documentation, innovation, and training) within technology and adjacent areas for internal global audiences, Global Delivery Partners, and customers.Mentors and develops senior TCEs and Global Delivery Partners, helping them thrive on a successful technology adoption path
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.