12 ene
Thomson Reuters
Lomas de Chapultepec
Establishes technical direction and strategy for group.
- Represents the team at customer sites if required.
- Ensures technical solutions meet defined standards or metrics.
- Serves as escalation point for urgent and highly sensitive customer issues.
- Establishes team training curriculum and requirements.
- Reviews and/or approves complex technical plans and solutions as applicable.
- Provides technical leadership on highly complex and cross-functional projects.
- Partners with key technology leadership across business division and industry.
- Anticipates and understands trends that may impact technology decisions.
- Assesses technical capabilities of team members.
- Ensures team members are recruited, developed,
organized, and equipped to operate efficiently and effectively in pursuit of company business objectives.
- Provides leadership, which will ensure the development of a service culture and generate motivation and commitment to business objectives.
- Makes hiring decisions.
- Develops and maintain deep expertise in applicable Thomson Reuters products and infrastructure and ensure that this is appropriately deployed in the rapid and effective resolution of all third level problems.
- Leads team through standard incident and problem management process.
- Has responsibility for assigning work, allocating resources, monitoring results, controlling costs, as well as, managing and mentoring staff.
- Identifies business problems and establishes technical projects to mitigate risks
- Manages portfolio of projects and virtual teams across business units
- Translates business and strategic objectives into tactical project plans.
- Manages dependencies and priorities for teams.
- Communicates key performance indicators and metrics to stakeholder community.
- Communicates team changes to internal stakeholders and team members.
- Communicates with senior leadership on major incidents, root cause and problem resolution.
- Prepares presentations for stakeholder community.
- Communicates bi-directionally between teams and upper management as well as across groups.
- Leads team and is accountable to manage to product availability targets.
- Establishes and maintains key process standards and best practices.
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**Accessibility**
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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