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**Req ID**:231972We are currently seeking a Incident and Release Manager to join our team in CDMX, Ciudad de M U00e9xico (MX-CMX), Mexico (MX).
**Day to Day job Duties:(what this person will do on a daily/weekly basis)****Release Management**:- Release Management of new software via Tools- Understand release management SOP = QA -> Load Test -> Stage Environment -> PROD- Create/Manage monitoring and alerting systems and as needed to meet SLA's- Comfortable with both Linux and Windows administration- Working in agile teams, build, test and maintain aspects of CICD Pipeline- Evangelize with Engineering, Security,
and cross functions on Ops Best Practices- Firmware release - OTA (over the air)- Launch new mobile app / release new version of the existing mobile app - Appstore / Playstore- Participate in RCCAs when needed- Maintain documentation & best practices (Wiki & Runbooks)- Work with teams to set up standard alerts that can be placed in ARMs & CI CD- Support product NPI onboarding- Metric gathering on usage & distribution of that data- Migration of the service from one platform to another/one service provider to another- Participate in early phases of NPI's sprints when Arch tech runways are defined- Take part on the tech bridges to support the troubleshooting effort when necessary- Periodic audits to ensure no security issues/relevant access to the required team members (user access cleanup)- Support continuous delivery of programs in which patches, new versions, and bug fixes are more frequently deployed to end users without sacrificing stability or reliability- Support on-call during off-hours crisis**Incident Management / Alerting / Monitoring**:- Responsible for Tier 2 support that includes end-2-end ownership of incidents from the time they enter the service line through closure for connected devices- Responsible for 24X7 Major Incident Management support- Respond, resolve, & escalate tickets in a timely manner- Implement corrective actions needed to mitigate security risks- Ensure all tickets requiring follow-up work and/or calls are resolved.
(End-2-end incident resolution support)- Ensure all the components are within MON purview**Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)**- Skilled on Microsoft Azure cloud - ideally Azure Fundamentals certified OR Computer Science/Information Systems Management degree + 5 years experience- Cloud-Cloud Management-Azure Services- 5 + years- Cloud-Data Management-AWS Elasticsearch 3-5 years- Business Consulting-Agile ALM Tools-Azure DevOps 3-5 years- Source Code Management (SCM) and DevOps-Containerization-Kubernetes 1-3 years experience.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.