11 ene
Quora
Nuevo Casas Grandes
.
**About Quora**:Quora's mission is to grow and share the world's knowledge.
To do so, we have two knowledge sharing products:- Quora: a global knowledge sharing platform with over 300M monthly unique visitors, bringing people together to share insights on various topics and providing a unique platform to learn and connect with others.- Poe: a platform that lets people ask questions, get instant answers, and have back-and-forth dialogue with various AI language models (bots).
As AI capabilities rapidly advance, Poe provides a single platform to instantly integrate and utilize these new models.Behind these products are passionate, collaborative, and high-performing global teams.
We have a culture rooted in transparency, idea-sharing,
and experimentation that allows us to celebrate success and grow together through meaningful work.
Join us on this journey to create a positive impact and make a significant change in the world.
**About the Team and Role**:The Product Operations team supports Quora's mission by providing world-class support to users and building safe communities.
The team develops solutions to enhance support, content moderation, internationalization, and monetization for Quora and Poe, our new AI chatbot.The goal is to offer an exceptional experience for Quora and Poe users.
The team plays a crucial role in supporting users, gathering feedback, and performing quality assurance for Poe - an exciting new product with huge potential.
The aim is to scale Poe support while backing Quora, our core business.The team is small and high-impact, where each member significantly influences the product and user experience.
The team is also highly collaborative,
with individuals typically partnering with one or more teammates as well as cross-functional groups.In this role, you will own important areas of user support.
You will assist Quora and Poe users, analyze metrics and trends, address trust and safety reports, and take action on policy violations.
A typical day involves responding to support and sales inquiries within target service levels
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.