11 ene
Pentafon Contact Center & Bpo
Xico
**PENTAFON CONTACT CENTER****Latin American company specialized in company/client relations through Contact Center Operations**- **BILINGUAL SUPERVISOR / CALL CENTER****Job Objective**:- Responsible for supervision and operational control, ensuring that customer interactions are attended in a limited time and that, customers receive the attention and information required**Requirements**:- Education:
Bachelor's Degree in Administration or related (Degree or In Progress)- English level (C1)**Knowledge**:- Call Center Metrics- Motivational strategies- Microsoft Office- Outlook mail**Skills**:- Leadership- Comprehensive communication- Attention to details- Motivation- Customer orientation- Feedback and follow-up**Functions**:- Distribute the workload of your team members based on campaign goals and metrics- Address and resolve doubts or complains from the staff and communicate any change in the processes.- Support the staff in solving problems with difficult clients, dealing with conflicting situations and following up on the solution.- Manage schedules, break and departure according to staffing, in order to ensure the NPS objectives of the platform.- Carry out real-time monitoring (one on one), supervising compliance with the quality protocol.- Give feedback to the advisors based on the information obtained from the monitoring and agree on action plans and programs to improve the level of performance.- Report and monitor KPIs related to quality measurement- Work together with training and training, identifying areas of opportunity for the staff (continuous improvement).- Day: Schedule availability**We offer**:- Attractive net base salary $17,000 - $22,000- Law benefits**Place of work**:- Polanco CDMX**Only if you meet the vacancy profile 100%!
**Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario:
$17,000.00 - $22,000.00 al mesHorario:- Horario flexiblePrestaciones:- Descuento de empleados- Descuentos y precios preferenciales- Programa de referidos- Seguro de vidaTipos de compensaciones:- Bono de productividadEducación:- Licenciatura terminada (Deseable)Idioma:- English level C1 (Obligatorio)
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