11 ene
Milestone Technologies
Xico
.
**Company Overview**:Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility.
Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.
The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.
Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
**Job Overview**:- We are looking for an experienced onsite AV/VC Operations Tier 2 Technician with strong AV operations and troubleshooting skills and happy to work in a versatile role.
You will provide AV client support and will be the first point of contact for requests from the customers to assist in conference room setup, operations requests, event requests, and break-fix troubleshooting support needs.
You will also work closely with Tier 3 to troubleshoot AV systems and other AV related technologies.
Tier 2 technicians will be responsible for ensuring AV systems are set up and maintained based on the client's operating schedule and are always in working order.-**How You Will Make an Impact**- Provide break fix and troubleshooting support for AV systems and related technologies in the conference rooms, offices,
and specialty spaces- Expert in AV systems and devices installation and proactive operations maintenance service- Support daily room sweeps and related escalations of conference rooms, digital signages, LED walls, meeting spaces- Provide support for events setup and decommission- Monitor tickets/incidents and generate tickets with all incident details including track all requests and issues- Storage room upkeep.
Support decommissioning and coordinate e-waste efforts- Support commissioning/installation and turnover of new conference rooms and other AV areas.
Coordinate equipment RMAs- Work with projectors, sound systems, microphones, sound mixing equipment, overhead projectors, video equipment, adjust amplifiers, video screens, virtual conferencing systems, AV racks, and speakers- Laying, managing, and replacing cabling for ethernet, sound, power to ensure ease of use, pleasing aesthetics, and maintaining of functionality
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