11 ene
Backbase
Xico
**Meet the job**
As a Senior Service Manager, you have oversight of a portfolio of current "Run"- in
- production customers.
You will develop and own the Service Excellence practice with a focus on improving customer satisfaction, quality and stability with our in-production clients.
You promote active, strategic customer engagement at the highest stakeholder levels.
Collaborating closely with the CS leadership and cross-functional and technical teams, you act as the primary point of contact for your assigned portfolio of customers and Backbase-run or Partner-run programs.
In addition, you bring critical thinking skills and proactive leadership,
you champion end-to-end service thinking and align platform development with customers' strategic goals.
Success in this role requires a hands-on, customer-focused and technically minded approach.
As a representative of Backbase, you exhibit high responsiveness, motivation, and a clear, mutually beneficial commercial perspective, establishing and nurturing strong relationships with customers while driving business success.
**Qualifications**
- 8+years experience in a consultative, client-facing Senior Service Management role.
- Experience as a Application Support Manager, is highly desirable.
- Solid experience in an information and/or project management with a fast-paced Software/ SaaS company or consultancy, preferably focused on the banking domain
- Clear customer focus with experience managing C level clients
- Experience in startup / scaleup environment
- Collaborative management style; big picture perspective and results orientation
- Agile practitioner and coach
- Bachelor's degree or higher
- Excellent soft skills: active listening, objection handling, reasoning, debating, influencing, presenting in English and Spanish language.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.