12 ene
Soho House
Tláhuac
**The Role**
**Main Duties...**
- Use our Salesforce, GEM and Open Table database to create, look up and update records for current and potential members. bookings
- Set up new member and member renewal payments via credit card, Direct Debit, Sepa and the occasional bank transfer payment, ensuring all transactions are handled accurately and as per company/legal guidelines.
- You will be part of a team responsible for the general administration of our North America houses (and future house openings). Along with table reservations and event queries for US properties.
- Responsibility for amending, pausing, transferring and upgrading memberships, ensuring compliance with the appropriate Terms & Conditions.
- Supporting other departments with information requests etc.
- Plus any ad-hoc projects given by the Head of Support / Soho Support Manager
**Requirements / Qualifications...**
- At least one year of customer facing experience, preferably in a membership environment.
- Experience in working to personal and departmental targets, SLA and KPIs
- An enthusiasm for providing first class customer service is a must.
- Experience of working with Salesforce/ CRM System and Open Table.
- Experience of communicating in a friendly but professional manner in fluent English.
- Experience of working in a fast-paced team environment.
- Excellent verbal & written communication skills in English.
- Will have a passion for customer service and enjoy elevating the customers' experience through knowledge, empathy and attention to detail.
- You will have a professional telephone manner and strong written correspondence skills.
- IT proficiency including Microsoft Office packages and accuracy in data entry with excellent attention to detail.
- Highly motivated,
adaptable and able to demonstrate a willingness to learn & progress.
**Why work with us...**
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- **Health Care + 401K**:Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
- **Paid Time Off**:Full
- Time Employees have sick day's + vacation days
- **Career Development**:Soho House can progress your career domestically or internationally as well as managerially or technically
- **Soho Impact**: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship,
local outreach and sustainability
- **Learning & Development**:An extensive range of internally and externally run courses are available for all employees.
- **Cookhouse & House Tonic**:Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
- **Team Events**:From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- **Team Meal**:Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.