11 ene
Allstate Northern Ireland
Baja California
Customer Service Associate III
Apply remote type: Fully Remote
locations: National General Tijuana
time type: Full time
posted on: Posted 2 Days Ago
time left to apply: End Date: January 24, 2025 (14 days left to apply)
job requisition id: R10146
Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs.
It's how we've become industry leaders in property and casualty insurance servicing.
We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
Job Description This position is responsible for handling moderate to complex inquiries, addressing various types of policies and billing inquiries from internal or external customers in an efficient, professional, and accurate manner, resolving service concerns while documenting customer requests, and completing changes to policies.
Service to customers may include inbound/outbound calls, incoming correspondence, other communication sources, and call transfers for service transactions.
Key Responsibilities Inputs and tracks into the appropriate databases. Remain current on new marketing campaigns to respond appropriately to marketing-related inquiries using all available resource tools. Handle any requests regarding customer documentation (to include all documents sent out by our company) and clearly explain them, including any follow-ups required on our customer's part and updates as warranted. Working knowledge of insurance policies and related processes and procedures.
Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable). Employs probing questions and actively listens to customer issues or questions, showing interest and compassion, and displaying empathy for the caller's situation. Ensure facilitation of first call resolution and customer satisfaction on all transactions handled. Resolve routine, complex, and unique questions/issues. Education High School Diploma or GED (Preferred) Experience 0-2 years experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties.
Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
At Integon, great things happen when our people work together.
That's why when you join our team, we make sure it isn't just a job — it's an opportunity.
One that takes your skills and pushes them to the next level.
One that encourages you to challenge the status quo.
And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging.
And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands.
Greater Together. In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at (phone hidden).
Welcome
At Allstate, we work hard to help people live a good life every day.
Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work.
Allstate offers an environment that fosters innovative thinking where you'll be able to explore your ideas and feel proud of the work you do.
Allstate helps protect nearly 16 million households with auto, home, life, and retirement products.
We want every professional connected to Allstate to be committed to giving our customers the best, and that means finding the best talent.
We want you to be our next great addition.
It's easy to search and apply for a new opportunity with Allstate.
Simply use the links below to identify the openings that interest you.
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