11 ene
Johnson & Johnson
Xico
For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day.
Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world.
Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.
We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve.
Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.
At Johnson & Johnson, we all belong.
We are searching for the best talent for Product Owner (Customer Satisfaction/ Salesforce) to be in São José dos Campos, São Paulo, Mexico City or Bogota.
Purpose:
You will be responsible for:
- Identify new business requirements and develop the business change strategies to address the needs of stakeholders by improving information systems, procedures and encouraging organizational change.
- Understand user needs and translate them into detailed requirements.
- Build use cases, writes, handles, and clarifies user stories, visualization, and process flows.
- Explain how requirements may be implemented from a functional standpoint and improve user experience.
- Evaluate and communicate the strengths and weaknesses of business processes to serve as reference for development and IT support.
- Lead cross-site, multi-functional initiatives with internal and external partners.
- Track metrics and build reports to measure progress.
- Support adoption capabilities for end users:
prepare and present "Release notes" and support end users after changes implementation.
**Qualifications**:
**Qualifications**:
- Bachelor's Degree in engineering, technology or related.
- Salesforce Administrator ADM201 completion (Certification desirable).
- 2+ years business analyst experience.
- Knowledge of the SDLC.
- Advanced English (spoken and written).
- Advanced Spanish (spoken and written)
- Proficient MS Excel, Word, Power Point.
- Knowledge of Jira, Qtest, Medallia and Confluence is desirable.
- Experience in data modelling, process mapping and specification documentation.
- Experience in creating business cases for technology-related solutions.
Experience and Skills:
Required:
- Problem solving and analytical skills.
- Good communication and social skills.
- A proactive approach.
- Deliver user training and provide technical support.
- Work multi-functionally to understand data collection and system requirements to support service delivery.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.