11 ene
American First Finance
Monterrey
Leading company in the financial sector, with presence in three different countries, looking for its new specialized contact center:
**Customer Service Supervisor**
**Requirement's**:
Level of studies: High school diploma or bachelor's degree.
Experience: 1 year or more as supervisor in contact centers/call center/customer service
Open to work 100% presential.
English advanced must needed (B2).
Excellent communication skills.
Leadership.
Pc skills.
**What would you do?
**
- Have extensive knowledge of the products offered, as well as the systems used to provide customer support.
- Ensure that the established objectives are met.
- Efficiently manage staff schedules.
- Maximize negotiations and minimize escalations.
- Supervise, evaluate performance, provide feedback, and develop the team under your supervision.
- Identify, resolve problems, and correct errors related to daily operations, providing a description of these issues and their solutions.
- Prepare reports to support management.
**Offering**:
Competitive salary
Law benefit's and more!
Major Medical Expenses
Life Insurance
Tipo de puesto: Tiempo completo
Salario: $20,000.00 - $26,000.00 al mes
Horario:
- Incluye fines de semana
- Turno de 8 horas
Prestaciones:
- Caja de ahorro
- Estacionamiento de la empresa
- Opción a contrato indefinido
- Programa de referidos
- Seguro de gastos médicos mayores
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
Tipos de compensaciones:
- Bono de productividad
Idioma:
- inglés (Obligatorio)
Lugar de trabajo: Empleo presencial
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.