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Simcorp
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For over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions.
We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.
SimCorp is an independent subsidiary of the Deutsche Börse Group.
Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.
As a global provider of Software-as-a-Service (SaaS) investment management solutions, SimCorp supports clients 24/7 through delivery centers around the world.
Our Global Delivery Centers are located in Manila in the Philippines, Noida in India, Kyiv in Ukraine, Warsaw in Poland, and in Mexico City, Mexico.
SimCorp is an equal-opportunity employer.
We are focused on building a culture where diverse perspectives and skills are integrated into our everyday work.
We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.
Why this role is important to us:The IT Service Associate is the first point of contact for all IT-related inquiries and issues reported via phone, email, and ticketing system, providing remote support to employees.
This role involves troubleshooting hardware, software, and network issues, managing IT tickets and delivering quality service to ensure smooth daily operations.
The Associate IT Service Specialist has a significant role in maintaining and improving the efficiency of IT services.
Your goal will be to deliver quality service, ensuring users can continue their work with minimal disruption.
What you will be responsible for:Provide advanced and positive technical support experience through handling concerns in a highly professional manner, acting as the first point of contact for IT support via phone, email, and ticketing system.
Diagnose and resolve hardware, software, and network issues.Escalate complex problems to 2nd line teams or specialists when necessary.Record, track, and manage all incidents and requests using the ITSM system.Prioritize and resolve tickets within a timely manner.Provide guidance to employees on IT policies, tools, and best practices to ensure a secure and efficient IT environment.Assist with account creation, password resets,
and access permissions in accordance with security protocols.Maintain and update the Service Desk knowledge base with accurate troubleshooting guides and FAQs.Contribute to creating self-service resources for end users.Work closely with other IT teams to coordinate and resolve complex issues.Communicate clearly and professionally with non-technical users to explain technical concepts and solutions.Provide feedback to IT management regarding recurring issues and potential improvements.Follow ITIL processes to ensure service delivery meets company standards.Contribute to continuous improvement initiatives within the IT Service Desk.What we value:5+ years of experience in an IT Service Desk or similar technical support role, providing support across cultures and timezones.Familiarity with ITSM tools such as JIRA, ServiceNow, Remedy.Has working knowledge and understanding of Microsoft Technology (O365, MS Teams, OneDrive, etc.
), User Account Management, Virtual Machines, VPNs, Azure, Security Rights, Shared Folder, remote access technologies, network infrastructure, and internal business applications.Solid understanding of Windows OS, and basic networking.Very good problem-solving skills and the ability to diagnose and resolve both hardware and software issues remotely.Ability to work with limited supervision and collaboratively in a team environment.Clear and effective communication skills, both verbal and written, and a customer-focused attitude.Knowledge of ITIL framework.Amenable to work on shifting schedules (APAC, EMEA, AMERICA).An attractive salary, bonus scheme, and pension are essential for any work agreement.
However, in SimCorp, we believe we can offer more.
Therefore,
in addition to the traditional benefit scheme, we provide a good work & life balance and opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take.
Visit our career pages to learn more about working at SimCorp: www.simcorp.com/career
Next steps:Please click the "Apply" button to learn more about the vacancy and what SimCorp has to offer regarding salary, benefits, and perks.
Please note only applications sent through our system will be processed.
Applications are continuously assessed, so please send your CV in English as soon as possible.
If you are interested in being part of SimCorp but are not sure this opportunity is a suitable role,
submit your CV anyway.
SimCorp is on a growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you.
The approximate time to consider your CV is three weeks.
We are motivated to continually improve our talent acquisition process and make everyone's experience positive and valuable.
Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.
By Joining our team, you will have the chance to:
Become part of a thriving company comprising collaborative, curious, innovative, and capable employees.Explore a multitude of learning and development opportunities, supported by our comprehensive learning guild.Engage with highly skilled and creative colleagues,
each bringing their diverse backgrounds and perspectives.Join a company that not only values but actively advocates for Diversity, Equity, and Inclusion, promoting a truly inclusive and empowering environment.About Us:SimCorp is a provider of industry-leading integrated investment management solutions for the global buy side.
Founded in 1971, with more than 3,000 employees across five continents, SimCorp is a truly global technology leader that empowers more than half of the world's top 100 financial companies through its integrated platform, services, and partner ecosystem.
SimCorp is a subsidiary of Deutsche Börse Group.
As of 2024, SimCorp includes Axioma, the leading provider of risk management and portfolio optimization solutions for the global buy side.
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