11 ene
Nextiva Mexico
Guadalajara
At Nextiva, we create connected communication tools that help businesses stay in touch with their customers and teams.
Over 100,000 companies rely on Nextiva for phone service and customer management tools.
We're not your parent's phone company.
Founded in 2008, Nextiva took on the trillion-dollar telecom industry and succeeded in changing the game by making technology more accessible and affordable for everyone.
Companies solve their toughest challenges using our VoIP innovations and signature Amazing Service®.
Today, Nextiva is the fastest-growing, privately held provider of cloud communications.
We don't study industry trends; we create them.
Business leaders look to Nextiva to equip their teams in the office and while working from home.
Nextiva is not just a tech company — we're the backbone of the economy.
By joining our global team, you're saying yes to an opportunity to be part of a tech company with massive growth potential and exciting opportunities ahead.
**We're actively looking for amazing people like you to join our team!
**
Becoming a Technical Support Representative is the first step to a great career with Nextiva.
Nextiva Technical Support Representatives are analytical, diligent, technically proficient, and are passionate about technology, networking, and serving our customers.
Technical Support Reps take pride in their high-quality work and thrive in an environment where they are constantly learning new things.
They demonstrate care for our customers by maintaining relationships with clients and by providing amazing service.
Technical Support Representatives make it their goal to find the "why" when a customer has a concern and are quick in finding an appropriate solution.
Upon graduation of training,
they are truly experts in the Nextiva platform and are looking to create the best possible customer experience, while taking the time to learn and grow their own professional career within the company.
- Over 90% of the communication in this role will be in English (verbal & written).
Please send us your resume in English when applying
- This person will be an employee of Nextiva, supporting Nextiva customers
- Be sure to check out our rewards & benefits listed below
**The Day-to-Day**:
- Provide daily support to customers/users of various technology systems including answering questions, troubleshooting, analyzing problems, and quickly forming solutions to return systems to proper operation
- Communicate in a factual, polite, and professional manner to support end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
- Provision and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install updates when necessary
- Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of support or management
- Increase personal technical knowledge by reading trade publications, administration manuals, and diagnostics information
- Providing amazing service by meeting a set of daily and monthly metrics with a positive attitude
**Job Qualifications / Requirements**:
- English language fluency required (verbal & written)
- 2+ years customer service experience, preferably in a call center, technical support or help desk environment
- Patient, conscientious,
and interact with customers in a professional manner with a focus on completing tasks both pleasantly and correctly
- Quick to identify problems, form solutions, and execute step-by-step troubleshooting procedures
- Must have high attention to detail
- Working knowledge of PC and Mac operating systems and Microsoft Office Applications
- Bachelor's Degree preferred
**Compensation, Rewards and Benefits**
We offer a competitive salary and you will be eligible to sign up for our benefits package on your first day of employment!
- Salary (DOE) MXN $20,000 - $22,000
- Health, Vision and Dental Insurance
- Life Insurance
- Food vouchers MXN $2,925
- Matched Savings fund MXN $3,802
- 30 Day Christmas Bonus (Aguinaldo)
- Vacation and Personal time
**Your Success Depends on Your Commitment**:
We invest in our employee's development and care deeply about your ability to grow professionally.
Nextiva is a place to build a career, not just have a job.
Personal and Professional Development is at Your Fingertips.
You'll have many resources to continually improve the focus areas associated with your role, and also to prepare for your future career growth.
Nextiva has invested in world class training programs to grow your skills and knowledge, preparing you for future roles along your career path.
LI-AR1
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.