12 ene
Zendesk
Xico
.Job DescriptionStaff Analyst, Enterprise Analytics (Mexico City)We seek a Senior Analyst, Enterprise Analytics within our Enterprise Data and Analytics team.We are looking for someone who has the technical skills to surface insights quickly, and the data storytelling skills to communicate those insights in a way that persuades action.
You will be responsible for supporting leaders in various functions (Product, GTM, Finance, etc), democratizing data & insights, and conducting in-depth analysis to support data driven decisions.
You should be confident in your ability to analyze data from various sources and to communicate a strategic narrative based on your analysis of the data.
This role is both technical and analytical.Responsibilities include:Be part of a high-performing team of Advanced product analysts, fostering a culture of agility and growth.Conduct advanced data analysis and statistical modeling to extract actionable insights that inform strategic decisions.Collaboration with business partners in Product, Finance, Marketing, and GTM to identify and prioritize research and analysis efforts.Define problem statements and explore the data to understand who our customers are, how they get value out of Zendesk products, and where we can develop our products to improve retention and create even greater value over time.Build business insights, reports and dashboards that will lead to better business decisions, product development prioritization and higher team productivity in a way that promotes a data-driven mindset for the Product organization.Partner with in function data & analytics team and cross-functional analytics teams to drive standardization and consistency of product insights reporting across the entire company.Build the visualizations that display the data-driven insights in a beautifully simple way.Autonomy - Self drive work and roadmap - Guide the business on what's the right problem to solve.Manage senior stakeholder relationships, ensuring clarity of communication and strategic alignment on analytics initiatives.Data Architecture & Quality: Oversee data architecture, design, instrumentation, and quality initiatives across business units, ensuring alignment with strategic objectives and robust data systems.Mentor and enable team members and other users of the data.Desired Skills and Qualifications:8+ years experience working with SQL or other querying language; be ready to demonstratethis skill in your interview (required).Snowflake experience (Is a plus).Proficiency with analytics and visualization tools like Tableau, Looker, or similar.
Ability to turn data into actionable insights and visually engaging reports (preferred).Demonstrate an ability to deliver work autonomously while developing domain expertise and enabling your peers.Excellent problem-solving skills to understand data analysis needs and devise suitable strategies
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.