(U069) - Bilingual Supervisor Call Center

(U069) - Bilingual Supervisor Call Center

**PENTAFON CONTACT CENTER**

**Latin American company specialized in company/client relations through Contact Center Operations**
- **BILINGUAL SUPERVISOR / CALL CENTER**

**Job Objective**:

- Responsible for supervision and operational control, ensuring that customer interactions are attended in a limited time and that, customers receive the attention and information required

**Requirements**:

- Education: Bachelor's Degree in Administration or related (Degree or In Progress)
- English level (C1)

**Knowledge**:

- Call Center Metrics
- Motivational strategies
- Microsoft Office
- Outlook mail

**Skills**:

- Leadership
- Comprehensive communication
- Attention to details
- Motivation
- Customer orientation




- Feedback and follow-up

**Functions**:

- Distribute the workload of your team members based on campaign goals and metrics
- Address and resolve doubts or complains from the staff and communicate any change in the processes.
- Support the staff in solving problems with difficult clients, dealing with conflicting situations and following up on the solution.
- Manage schedules, break and departure according to staffing, in order to ensure the NPS objectives of the platform.
- Carry out real-time monitoring (one on one), supervising compliance with the quality protocol.
- Give feedback to the advisors based on the information obtained from the monitoring and agree on action plans and programs to improve the level of performance.
- Report and monitor KPIs related to quality measurement
- Work together with training and training, identifying areas of opportunity for the staff (continuous improvement).
- Day: Schedule availability

**We offer**:

- Attractive net base salary $17,000 - $22,000
- Law benefits

**Place of work**:

- Polanco CDMX





**Only if you meet the vacancy profile 100%!
**

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $17,000.00 - $22,000.00 al mes

Horario:

- Horario flexible

Prestaciones:

- Descuento de empleados
- Descuentos y precios preferenciales
- Programa de referidos
- Seguro de vida

Tipos de compensaciones:

- Bono de productividad

Educación:

- Licenciatura terminada (Deseable)

Idioma:

- English level C1 (Obligatorio)

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/133074765/u069-bilingual-supervisor-call-center-xico/?utm_source=html