12 ene
Tele-Helping
Nuevo Casas Grandes
**Descripción del empleo**Do you desire to work remotely for United States, Canadien, and UK-based companies?We are looking for English Speaking Mexico-base to work in various roles across North America and Europe.Tele-Help is Mexico & Las Vegas-based business process organization (BPO); we focus on providing skilled staff to our partners in the United States and Europe.
The Founder recognized an unmet need for remote Spanish-speaking employees in the U.S and the underutilized parallelism between Mexico and the U.S. Leveraging the understanding of the U.S, standard time zones, and similarity in work ethic, Tele-Help delivers the people and skills U.S companies require.
**The Role**:Customer Service Representative**Responsibilities**:- Manage large amounts of incoming phone calls- Identify and assess customers' needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Meet personal/customer service team sales targets and call handling quotas- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Take the extra mile to engage customers- Maintaining a positive, empathetic, and professional attitude toward customers at all times.- Ability to stay calm when customers are stressed or upset.- Comfortable using computers.- Experience working with customer support.
**Experience**:**Three or more years in Customer Service Representative**, ability to speak directly with Clients, face to face or on video.
**Requirements**:Advanced English.Computer with webcam, mic, and strong wifiA quite a place to work and presentable for client video callsPay: $13,000.00 per month**Experience**:- Customer Service Representative: 3 years (required)**Language**:- Inglés (required)Work Location: Remote
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