12 ene
Paypal
Xico
.At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy.
Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.Job Description Summary: Job Description: We are seeking a highly motivated team player with strong real-time management (RTM) skills.
As an RTM Analyst for the identity program, you will be part of PayPal's Global Sanctions Identity and Customer Protections Investigations (GSICPI) team leading the real time management responsibilities.
Key functional responsibility includes monitoring service levels and site performance in real-time to support operations and ensure we are servicing our PayPal's customers almost in real-time.
This role will primarily be overseeing and maintaining real-time adherence, monitoring queues and key performance indicators (KPIs), working collaboratively with multiple teams, managing the global servicing strategy in real-time, and managing overtime, shrinkage, and time-off for our GSICPI teammates ensuring employees' wellness and work-life balance along with servicing our customers near real-time.
This person is also responsible for assessing staffing levels daily and sub-daily, monitoring attendance and schedule adherence, and assisting with coverage and support as necessary while being available and accessible for business emergencies at any time.
**Job Description**:**Responsibilities**:- Handle teammates' time-off requests, shift bids, and the daily/sub-daily exception management in real-time- Monitor and assess the status of the queues, open inventory, and intra-day staffing trends,
and execute the queueing and staffing plan- Monitor and assess the global headcount rates, including the shrinkage and coverage rates in real-time and execute the queueing and staffing plan- Handle teammates' overtime management- Analyze key metrics reports including but not limited to volume, adherence, service Levels, productivity, etc
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.