10 ene
SAP..
Xico
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**We help the world run better**At SAP, we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
How?
We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**Who you'll become**The Specialist Customer Success Manager (S-CSM)
works directly with customers to guide them through their business journey with our solutions.
The S-CSM works to increase customer satisfaction, retention, renewals, references and upsells for Cloud products within their assigned solution portfolio.
The S-CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement.
The S-CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.As a S-CSM within the SAP Academy for Customer Success, you will be responsible to:- Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.- Enhance skills around your solution portfolio, managing customer retention,
and driving value realization.- Receive onboarding in your local market with on-the-job training and mentoring by a senior S-CSM professional in the field.
You will have the opportunity to work both behind the scenes and directly with customers.S-CSM focus areas:- ** SAP Customer Experience (CX)** - Knowledge of e-commerce, sales, customer service and marketing processes- ** SAP Digital Supply Chain (DSC)** - knowledge of Supply Chain, Asset Management, Manufacturing, Warehouse Management, or Transportation Management- ** SAP SuccessFactors (HCM)** - knowledge of core HR and payroll, talent management, employee experience management, HR analytics and workforce planning, Sales performance management- ** SAP Intelligent Spend and Business Network (ISBN)** - knowledge of Purchase to Pay process, procurement, subcontracting, supplier network, and supplier portal.
**What you'll bring**- 2-3 years of work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management that includes resolution and escalation management.- Multi-dimensional experience: global experience, leadership role, entrepreneurial/self-starter, volunteerism, music, sports, etc
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.