10 ene
Cisco Systems
Xico
Technical Consulting Engineer - Network Security/FirewallLocation: [Location]
Area of Interest: Security
Job Type: Professional
Job Id: 1427564
Who You AreYou will provide 2nd/3rd level technical support for Firepower Security technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.
You can apply your analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity.
You will also provide technology/product training and intellectual property material as required.
You will act as the focal point for large account network problem resolution.
You can optimally apply moderate to sophisticated lab setups to recreate and tackle problems.
Cisco Services strives to bring value to Cisco customers by providing outcomes that solve key business problems.
Roles and Responsibilities:Provide technical support for Cisco security products to Cisco customers, partners, account teams, and other internal technical support teams.Support TCEs and Global Delivery Partners with complex scenarios, delivering effective and constant results.Collaborate with internal customers (Engineering, Development, and Account teams) to ensure high-quality responses to critical scenarios.Mentor internal stakeholders to identify trends and minimize issues.Build and maintain relationships with internal and external stakeholders to prevent failure scenarios.Document patterns on software products and provide preventive/reactive solutions.Build complex lab solutions to replicate customer environments.Produce and share documentation and training within technology areas.Mentor and develop senior TCEs and Global Delivery Partners.Innovate using expertise to configure, deploy,
and troubleshoot Cisco products.Minimum Qualifications:6+ years of technical support experience in networking, security, or related fields.Advanced knowledge of networking products such as routers, switches, and firewalls.Advanced troubleshooting skills in BGP, NAT, OSPF, ACL, DNS, and related protocols.Advanced knowledge of software languages and distributions such as SQL and Linux.Advanced troubleshooting methodologies and problem-solving skills.Advanced knowledge using tools for TCP/IP packet analysis.Possess an English level equivalent to B2 or higher.Be able to attend the office at least 2 to 3 days per week.Desired Qualifications:Bachelor's degree in a technical field (Computer Science, Electronics Engineering, etc.
).Cisco Certified Network Professional Security or Cisco Certified Internetwork Expert Security.Prior experience in Cisco ASA firewalls, FTD, Firepower, FMC,
and related areas.Knowledge of server and appliance virtualization.Skills in Python, Perl, and Bash scripting.Experience in designing, deploying, and troubleshooting networks.Project management skills.Why Cisco?#WeAreCisco.
We are all unique, but collectively we bring our talents to work as a team.
Nearly every internet connection around the world touches Cisco.
Our technology ensures secure data transmission and connects people in various sectors.
We tackle challenges together, support one another, and celebrate our accomplishments.
Diversity and inclusion are at our core, as we strive to make a positive impact on our communities.
So, you have colorful hair?
Don't care.
Tattoos?
Show off your ink.
Passion for technology?
Be you, with us!
#WeAreCisco
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