10 ene
Sanofi
Xico
1.
Our position
- **_Customer Logistics Manager _**:
- _Location: Mexico City _
- _Job type: Full time _
2.
About the job
**Main responsibilities**:
- The Customer Logistics Manager is responsible for guaranteeing an adequate execution of the processes of Collaboration with the client, and Customer Service, with the purpose that the product is in the right place in the supply chain, and in the correct dispersion in the client and its points of sale, through a correct management of resources, decision making, replenishment based on market demand and use, administration and implementation of technological tools in the company and/or clients; according to agreed SLA with customers and global,
regional and local policies and SOPs and look for improvements and automation of these processes.
Foster communication across functions in order to improve service levels and customer satisfaction and reduce operational costs and inefficiencies _
- Supervision of the Demand to Cash and Reverse Logistic processes
- Implementation of improvements
- Centralize the relationship with customers for Demand To Cash process
- Make sure the SLAs (Service Level Agreements) agreed with the customers are being accomplished and updated in the system when applicable
- Ensure all master data changes and deviations detected during the Demand to Cash processes are communicated and corrected by the accountable area or the customer when needed, also reflected in the KPI - When applicable.
- Ensure clear and timely communication between functional areas involved in the Demand to Cash and Reverse Logistic processes to make action plans for eliminating the losses
- Ensure Customer performance culture: Analyze Operational Service KPI through Loss Tree Analysis (e.g.
Fill Rate, On Time, Order Cycle Time, OTIF,
Customer Complaints, Returns and Refusals, Sell In Variation) on a periodical basis and ensure the execution of action plans to solve issues
- Visit Customers: together with Customer Collaboration Team, in order to review customer satisfaction levels and analyze improvement opportunities to then generate joint action plans.
- Meet Customers: Ensure periodic Customer visits and follow-up meetings in order to review Customer's satisfaction levels and analyze improvement opportunities to then generate joint action plans
- Respect and practice rigorously Quality, HSE, Pharmacovigilance, Compliance, Regulatory Affairs and Internal Control SOP and policies in all activities, identifying and correcting risky behaviors and communicating immediately any potential risk situation
- Ensure proper coaching and feedback to the team members,
fostering training on soft and hard skills and new knowledge, and evaluating staff performance.
- Customer Segmentation: Perform Market Customer Segmentation and review and propose changes when needed
- Assessing the Customer: Ensure all logistics and information requirements, capabilities and emerging needs from assigned customers are correctly assessed and evaluated to build action plans
- Selling of concepts and plans to the Customer: use persuasive and conceptual selling techniques to increase Customer acceptance rate to Sanofi's Business and Logistics action plans and initiatives.
- Implementing logistics initiatives: lead logistics and Customer initiatives, by working together with Service Level, Distribution,
Planning and Trade team; bring and facilitate the implementation of best practices from different Collaborative Models/Theories and assist Trade with GBU initiatives and volume-building events which require special logistics support
- Quantifying the Customer's logistics costs/savings and opportunities: lead quantification efforts to support reinvestment of logistics savings and help the Trade Team to translate savings into volume and share growth opportunities via investment in Trade fundamentals
- Drive growth through availability at Point of Sales/Point of Dispensation: Coordinate team efforts to gain customer intelligence by deep diving on Trade Data (Sell Out and Stocks) to ensure availability at the last mile with efficient stock in trade levels
- Innovate digitally: Bring the latest Customer Service and Supply Chain theories in order to implement repeatable models and best practices with the customers,
especially on the Digital field.
- Develop the strategy for creating and installing the next generation of a connected, smart, and highly efficient Customer Care ecosystem by researching and adapting new trends in digital to create best-in class tailored solutions towards a patient/customer orientation
- Ensure accurate and timely reporting for main Customer Care KPI and other descriptive analytics, including Loss Tree, Trends and main Deviations analysis to provide this intelligence to relevant functions for action planning
3.
About you
- **Experience**:
- Previous experience 5 years in areas of supply chain, Customer Service and/or customer collaboration processes and Order Management proc
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.