11 ene
Honeywell International
Ciudad de México
Join a team recognized for leadership, innovation and diversity
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding order inquiries such as ship dates, problems, order changes, repairs, and RMAs. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, and Product Managers to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.
Key Responsibilities
- End to end order processing / order management
- Processing returns
- Customer invoicing
- Advocate for creating a memorable customer experience
YOU MUST HAVE
- Bachelor's degree / equivalent, or high school diploma with significant relevant experience (3 years)
- Advanced English (B1 minimum)
WE VALUE
- Attention to detail
- Knowledge of principles and best practices in customer service
- Good team and communication skills
- Ability to take initiative and work with limited direction
- Ability to learn quickly and be a self-learner
- Experience with SAP, customer portals, Excel, and integrated reporting systems
Additional Information
- JOB ID: req476004
- Category: Customer Experience
- Location: Av. Santa Fe No 94, Torre "A" piso 1, Mexico City, CIUDAD DE MEXICO, 01210, Mexico
- Nonexempt
#J-18808-Ljbffr
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.