11 ene
Thomson Reuters
Xico
.As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy.
Our technology drives global markets and helps professionals around the world make decisions that matter.
Whether solving for today's challenges or tomorrow's aspirations, you will work with the industry's brightest thinkers on diverse projects, creating next-generation solutions that deliver powerful results.
As the world's leading provider of intelligent information,
we want your unique perspective to create the solutions that advance our business—and your career.We are seeking a highly motivated ETS Ops Senior Technical Support Engineer that will provide level two operational support to all TR employees and staff to address tickets and resolve complex issues.
This role will also serve as an escalation point for more junior technical support engineers.
Additionally, this role will engage with the broader ETS team in all LCM activities.
**About the Role**- A_s_ _a _Sr.
_Business Systems Analyst_, you_ will:_- Provide technical support activities for the Microsoft 365 (M365) operations team, including process planning, tactical execution, response to tickets, and technical writing for knowledge base articles.- Provide technical support role for system administration and operations of all Microsoft 365 services as well as security, compliance, and governance efforts.- Partner with team members and insourced/outsourced technical staff to ensure end user needs are well understood, agreed upon, and met.- Stay current on M365 features and capabilities including new features, functionality and participate in roadmap creation.- Research, develop, and understand M365 solutions and how they impact employee experience.- Participate in compliance and security improvement activities as necessary,
including working closely with internal teams to build security, reliability, and scalability into the Microsoft 365 environment.- Work collaboratively with internal stakeholders to maximize functionality and user experience.- Participate in technical discussions with stakeholders that drive decisions, improvement opportunities and implementation plans.- Participate in the life cycle management of the Microsoft 365 platform.
**About You**- You're a fit for the role of _Sr.
Business System Analyst_ _if you_ have_:_**Basic qualifications**:- Ability to visualize, articulate, and solve complex problems.- High standard of organizational skills and strong attention to detail.- Strong knowledge of the Microsoft 365 Enterprise Suite of Applications.- Understands the strategy, organizational authority,
interdependence of job duties, systems, and services of an enterprise and how to operate within them.- Understands the importance of employee experience and its benefit to company performance.- Understands information data flow and how business users interact within and outside an organization
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.