11 ene
Kalasko
Monterrey
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**Senior Support Engineer**Gouna, Egypt**Work for the world's smartest in-store media network****The problem we're solving****Digital retailers use data to study shoppers' online behavior, predict their needs, and eliminate any friction points in the decision-making process.
As a result, they provide shopping journeys that are very low on cognitive stress and therefore high on conversions/revenue.
The problem is that digital-born retailers are moving to the offline world to increase their market share, and physical retailers are lacking the technology to compete with the complex data models digital ones have.
****Our Vision****Our vision is to make physical spaces more intelligent and engaging than digital ones.
****Our Mission****Our mission is to harness the power of data by instantly and intelligently delivering highly engaging personalized and profitable in-store experiences.
****Our Values**- **Proactive: We don't wait to be told what to do.
**:- **Rational: We execute on well-researched ideas.
**:- **Resilient: We simply don't give up and are determined to succeed.
**:- **Diverse: Our differences make us stronger as a group and we love that.
**:- **Social: We work hard and take time to celebrate success.
****Job Information**- **Job Title**:Senior Support Engineer**- **Department**: Support**:- **Job Location**: Mexico, Monterrey.
**:- **Employment Type**: Full Time**:- **Reports To**:Support Team Lead****Job Purpose****A Senior Support Engineer works to primarily address technical issues relating to software implementation, function, and upgrades.
They resolve our customer-submitted tickets promptly and create product problem reports and troubleshooting documents for each issue.
A Senior Support Engineer will also work closely with our technical teams to identify and resolve any technical problems that might arise in the production environment.
****Responsibilities**:- **Respond to customers who are experiencing technical issues with our products**:- **Oversee and follow up on customers' unresolved tickets**:- **Escalate unresolved issues to appropriate internal teams (e.G
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