11 ene
Importante Empresa Del Sector
Xico
Construction, Time Lapse and Project Management CamerasJob DescriptionThis is a remote position.
vercam is an AI-powered, market-leading construction technology solution designed to improve productivity and visibility on construction sites around the world.
e have always been at the forefront of creating a global, remote, and multicultural team, now we want to take this to the next level.
With team members based in Ireland, UK, US, SG, AU, Philippines, Algeria, Poland, Pakistan and more, we believe this is the future, and we want to build a world-class company that is an example of that.
s a Technical Support Specialist, you will troubleshoot complex technical issues, provide timely customer feedback,
and support the roll-out of new installations.
Engaging directly with customers and internal stakeholders, you'll also create and update written documentation, requiring excellent written and verbal communication.
he ideal candidate will be excited by the chance to improve the customer experience.
This means not only engaging daily to solve problems, but also proactively gathering customer feedback to enhance the Evercam suite of products and services.
lso, as a Technical Support Specialist, you are someone proactive, energetic, and technically skilled go-getter with excellent interpersonal skills and complete mastery of the English language.
In this fully remote role, you'll take ownership in providing technical support and service restoration to customers via phone or email.
echnical Support Responsibilities.
dentifying hardware and software solutions.
roubleshooting technical issues.
iagnosing and repairing faults.
esolving network issues.
roviding remote guidance for installing and configuring hardware and software.
peaking to customers to get to the root of their problem quickly.
roviding timely and accurate customer feedback.
alking to customers through a series of actions to resolve a problem.
ollowing up with clients to ensure the problem is resolved.
upporting the roll-out of updates and other maintenance tasks.
roviding support in the form of procedural documentation.
anaging multiple cases at one time.
equirementsPrior experience in advanced tech support, advanced desktop support, or a similar role.
xperience with Linux - Strong command-line proficiency, including file manipulation, package management, system configuration, and scripting (e.
., Bash).
xperience with CCTV/IP Cameras, bonus points for an in-depth understanding.
roficient in troubleshooting network connectivity issues, understanding networking protocols (TCP/IP, HTTP, DNS, DHCP),
and experience with VPN configuration.
n-depth knowledge of networking concepts.
xperience configuring Raspberry Pi/Jetson devices, troubleshooting hardware/software issues, and involvement in custom projects.
xcellent communicator of the English language, both written and verbal.
trong attention to detail and exceptional problem-solving skills
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.