11 ene
Safeguard Global
Nuevo Casas Grandes
.Job Description:Onboarding SpecialistThis role is a key position within the organization and responsible for the onboarding of GEO workers and clients across the globe.
The Onboarding Specialist is responsible for providing world-class customer service to all new clients and their workers, setting the stage for a successful ongoing partnership between the client and Safeguard.
This role will work closely with the Sales, Solutions Consulting, Operations, and in-country partner teams to ensure employees are onboarded smoothly and compliantly.
The Onboarding Specialist may also act as a project leader to ensure successful and timely implementation of large volume or complex onboards.Key Responsibilities:- Manage the end-to-end process of onboarding for GEO workers and clients.- Facilitate creation, review, and approval of employment agreements.- Provide local legislation and HR knowledge to clients for the location in which they are onboarding workers.- Work collaboratively with in-country experts and local market specialists throughout the onboarding process.- Demonstrate in-depth knowledge of GEO processes.- Attend client calls as needed during the onboarding period- Ensure necessary benefits are obtained during onboarding working with relevant parties.- Ensure background checks are completed as requested.- Ensure worker data and onboarding documentation is completed, filed, and input before transfer to Operations Team.- Adaption of the pre-created payroll calendars to issue to clients.
Responsible for creation if moving into new territory.- Point of contact for workers' queries during onboarding.- Ensure that clients receive set-up and deposit invoices during the onboarding and that invoices are accurate,
and that payment is received promptly.- Set up clients and workers within the global system.- Provide clients and workers with the necessary Global system documentation.- Update monthly payroll files once the worker has been onboarded.- Provide a thorough handover to the Operations team upon completion of the onboard.- Project manage large or complex onboards to ensure successful implementation.- Follow-up with clients who have not begun the onboarding process yet and build urgency for the return of the onboarding form.- Provide follow-up and assistance for clients who are unable to begin the onboarding process by introducing partners or offering solutions as able.- Ensure SLA's achievement and high level of client satisfaction with the onboarding process
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