10 ene
Hco Latam
Ciudad Juárez
**About the Company**
A leading innovator in the restaurant industry, offering a cloud-based platform designed to centralize accounting and back-office operations for restaurants. The company is committed to empowering team members to achieve exceptional results and advance their skills, fostering a culture of continuous improvement and striving to be "Best in Class."
**Role Overview**
The **POS Integration Support Specialist** is tasked with assisting customers in managing all POS integration functions. This includes handling communications through tickets, live chats, and phone calls, ensuring seamless support and issue resolution.
**Responsibilities**
- **Customer Support**:
- Promptly gather necessary information to troubleshoot customer-reported issues.
- Contact customers via phone or screen share to better understand and resolve problems.
- Explain POS integration functions clearly to customers.
- **Issue Resolution**:
- Identify solutions to reported problems and communicate them effectively.
- Diagnose software defects and escalate issues to the Lead Support team when required.
- Route non-POS related customer issues to the appropriate teams.
- **Documentation and Improvement**:
- Manage and update personal ticket queues.
- Identify and address gaps in the company's self-help documentation.
- Document all reported defects thoroughly for internal analysis.
- **Team Collaboration and Mentorship**:
- Train and mentor new team members upon management request.
- Participate in live chats to support the customer service team.
- **Additional Duties**:
- Assist in other assigned tasks.
- Occasional travel may be required.
**Key Skills Required**
- Strong problem-solving abilities.
- Effective communication skills for handling customer interactions.
- Proficiency in analyzing and documenting software-related issues.
- Collaborative mindset for cross-functional team support.
Tipo de puesto: Tiempo completo
Sueldo: $7,000.00 - $150,000.00 al mes
Idioma:
- Inglés (Obligatorio)
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.