09 ene
BAJA CALL CENTER
Tijuana
**Overview**:
As the next Operations supervisor you will be leading a team of operative personnel to ensure the compliance of key performance indicators attendance, bonus' and queue monitoring on a day-to-day basis.
Your core responsibility will be to ensure a strong and meaningful connection with your team members and work together to achieve a common goal.
**Responsibilities & Duties**:
- Daily monitoring of operative Queues to ensure the compliance of relevant service levels
- Provide feedback to each member of your team to drive performance
- Develop analysis of key performance indicators to be presented in monthly and quarterly business review to our senior management staff
- Review staffing requests and availability for hire
- Track seasonal events that can drive a high call volume
- Analyze and propose continuous improvement initiatives
**Qualifications**:
- Advanced English level
- Strong communication skills
- Experience 1 year as Supervisor in the call center industry
- In-depth understanding of effective feedback techniques
- Strong work ethic and proactive
- Structured and organized work style
- Empathetic
- Analytical
- Strong decision-making skills
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.