09 ene
Ciena
Xico
Since 1992, Ciena has been driven by a relentless pursuit of network innovation.
We believe in a network that grows smarter, more agile, and more responsive every day.
This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one - your interactions are being enabled by Ciena technologies.
Ciena makes your social / entertainment / business existence REAL.
Associate, Global Technical Support - New Grad
Ciena is looking for a new grad telecommunications, IT or Electronic engineer to work in a technical support position.
The engineer should have previous familiarity with telecommunications and networking systems and be willing to absorb significant amount of information about the operation, maintenance and troubleshooting of Ciena Products.
Provide system and solution level post-sales support for CIENA's customer base.
This includes testing, troubleshooting on site or remote technical support for all CIENA products.
Knowledge of optical transmission, DWDM and photonic systems, Carrier Ethernet and packet switching is essential.
This individual is expected to process support requests from Ciena's customers for specific systems.
These support requests refer to questions about equipment operation or trouble reports that should be analyzed, diagnosed and resolved by the engineer.
In some instances when the customer's requests can not be resolved with the engineer's skills, they should be able to interact with peers and second level supports engineers to drive a solution.
The engineer will regularly work during office hours, however extended hours may be required when working on critical conditions.
Also periodically, the engineer will take the on-duty role off hours,
ready to assist in critical conditions reported by the customers that cannot wait until regular hours.
Job description:
In more specific terms, detail function-by-function / responsibility-by-responsibility what the incumbent is held accountable for over a given period, beginning with the major duties.
- Provide remote technical support (via telephone or online) for identified CIENA products 24x7 when required.
- Be available to be on-call if needed.On call duty includes evenings and weekends.
- Provide on-site support to Customers where required.
- Assume responsibilities of a Customer Lead Engineer as required.
- Work with next level support to communicate with Design and manufacturing on problems / issues found in the field.
- Create, review, validate and publish required Method of Procedures to accomplish specific tasks
- Contribute to knowledgebase.
- Knowledge of optical systems - OTN, SONET/SDH/DWDM/Photonics/Submarine
- Knowledge with Carrier Ethernet enterprise equipment and associated fiber optic facilities
- Knowledge of Ethernet and IP communications
- Knowledge of Carrier Ethernet -MPLS-TE, VLAN, PBT, EPL, EOAM, G.8032 etc.
- Knowledge of NFV (Network Function Virtualization) technology and SDN (Software Defined Networking)
- Having Industry certification like Cisco CCNA and CCNP, Ciena CE-A, CE-P, OC-A and OC-P is an advantage.
**Required Skills**:
- Prior familiarity with technical aspects of communications networks.
- Ability to work as part of a team and escalate to supervisors when necessary.
- Capabilities to perform Level 1 technical assistance supporting fault analysis and troubleshooting for Network events.
- Willingness to do research and learn from experience as well as build a solid technical base ground to improve troubleshooting skills.
- Demonstrated analytical approach to problem solving.
- Good communication skills, both oral and written.
- Strong background in relationship building and Customer focus
- Team player
- Ability to deal with stressful situations
English and Portuguese as a second language are desirable
LI-CN
LI-Remote
As part of our commitment to diversity and inclusion, we want to foster an environment that values and respects all individual's strengths, perspectives, ideas, and ability to meet the needs of our customers globally.
Ciena values the diversity of its workforce and respects its employees as individuals, regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation,
veteran or marital status or any other category protected by applicable law.
We do not tolerate any form of discrimination.
Ciena is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific accommodation measures required for you to be assessed in a fair and equitable manner.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.