[K-984] - Customer Service Representative

[K-984] - Customer Service Representative

IN OMRON MEXICO WE ARE LOOKING OUR NEW CUSTOMER SERVICE REPRESENTATIVE, JOIN US:
Omron Automation - Americas is looking for an energetic and focused CSC Representative in **Guadalajara** to join our best in class CSC team.
The responsibilities of this position include a broad range of customer service activities to support our Direct Customer and Channel Partner sales efforts**.
**

**Responsibilities**:

- Effectively resolve CSC case inquiries from beginning to closure in a considerate, accurate, and timely manner according to documented processes and procedures.
Case types to include:

- Order Entry, maintenance, status, shipping issues and post billing
- Price and Delivery Guidance
- Expedites to the proper Omron facility,



domestically or internationally.
- Initiating and editing sales adjustments, RMAs, cancellations, stock rotations and submit for approval before entering them into the JDE system.
- Compose thoughtful responses for a variety of requests.
- Answer Channel Partners questions on price and availability, and provide guidance on self-service options with training as required.
- Interact with outside sales and other Omron personnel as required to provide high level of sales support.
- Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation.
**Requirements**:

- High School degree or equivalent.
- Associates Degree or higher preferred.
- Minimum of 3 years of experience in a business-to-business Customer Service related position or equivalent
- Ability to provide exceptional customer service in a high stress environment.
- Ability to establish and maintain good customer relationships.




- Knowledge of Office 360.
- Knowledge of JDE is preferred.
- Bilingualism (English, Spanish, French) is an asset.
- Working knowledge of CRM platforms preferred (e.g.
Salesforce, Oracle Cloud).

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/132350845/k-984-customer-service-representative-guadalajara/?utm_source=html