09 ene
Webfleet Solutions Mexico
Ciudad de México
We are Bridgestone Mobility Solutions (Webfleet), a leader in SaaS technology solutions and we are looking for a passionate and customer-focused Technical Support Specialist to join our team, responsible for providing technical assistance and support to users of Webfleet products and platform, ensuring they can solve technical issues efficiently and use the tools optimally.
Here's a little taste of your challenge:
- Personalized technical support:
Provide exclusive technical support, tailored to the specific needs of each SPP Partner.
Solve technical issues related to products or services, ensuring a superior experience.
- Priority Incident Management:
Handle SPP Partner requests with top priority,
ensuring minimal response times and immediate solutions.
Escalate complex issues to higher levels and provide constant follow-up until resolution.
- Customer Relationship:
Build and maintain strong and trusted relationships with customers and SPP partners.
Provide proactive guidance, anticipating potential problems and proposing customized improvements.
- Documentation and Reporting:
Record all interactions and solutions in ticket management systems, providing detailed reports on delivered services.
Generate specific reports to monitor incident status and customer satisfaction.
- Internal collaboration:
Coordinate with other teams (development, operations, sales) to deliver comprehensive and customized solutions.
Act as a liaison between the customer and the company, communicating their needs and suggestions.
- Proactive support:
Monitor the performance of products or services used by SPP partners to prevent future problems.
Inform and advise customers about new features, updates or solutions that may benefit them.
Who are you ?
There is no set route to become a Technical Support Specialist,
but to be successful in this role this is the kind of profile we have in mind:
- Solid technical knowledge in operating systems, networks, hardware and specific applications.
- You already have a successful experience in a similar role;
- Impeccable written and verbal communication skills in Spanish and English;
- Good interpersonal and customer service skills;
- Eager to learn new products and technologies and utilize your knowledge in a practical way;
- Ability to be both proactive and reactive, and remain detail-oriented even under pressure;
- Ability to follow standard processes and practices within set service levels;
- You are a team player;
- Previous experience with CRM systems (such as SalesForce) is an advantage.
What can you expect from us?
- The chance to work in a fast moving,
innovative and international team, dealing with different countries and cultures;
- A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with;
- Decisive actions. We don’t like to wait. It’s in our DNA to move forward. So, it only makes sense that we don’t jam the company with lots of layers. We make things happen. Quickly.
Let’s not forget the good stuff:
- One-time payment to set up your home office.
- Chance to work abroad for 40 working days per year.
- Birthday off and volunteering time off.
- Fully paid private health insurance (including children and partners).
- Fully paid life insurance.
- Supplemental saving funds.
- Lunch Vouchers.
- Unlimited access to LinkedIn Learning.
- Free English lessons.
- Employee Assistance Program.
Who are we?
We are Bridgestone Mobility Solutions, and we are on a mission to move the world towards a sustainable future using data-driven mobility.
The high-value products and services we develop for fleets, original equipment manufacturers and governments make travel smoother, reduce congestion, increase accessibility, improve vehicle and road safety and cut carbon emissions.
Bridgestone Mobility Solutions is a Business Unit of the Bridgestone Corporation, a global leader in tyres and rubber, present in Europe, the Americas, Australia and Africa.
Webfleet is one of our lines of business within Bridgestone Mobility Solutions. A globally trusted fleet management solution, Webfleet analyses live data from hundreds of thousands of vehicles to help businesses boost fleet productivity, cut costs and increase safety.
Webfleet is used by more than 50,000 customers worldwide, providing them with the industry’s largest support network and the widest range of dedicated applications and integration tools.
For further information, please visit www.webfleet.com.
Want to join us?
If that’s a yes, then please apply to say hi. Complete the online form and attachments in English!
Do note that online technical evaluation and pre-employment screening are part of the selection process.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.