05 ene
Amazon
Ciudad de México
Technical Account Manager, ES - SI - NICE
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS)? At AWS Enterprise Support, we’re looking for a Technical Account Manager (TAM) to influence the largest enterprises in the world to gain the best value and service from AWS. In the role, you will support our customers’ creative and transformative spirit of innovation across technology areas, such as Compute, Storage, Database, Big Data, AI/ML, Networking, Serverless and more. You will have the opportunity to be the technical leader to Fortune 500 enterprises while being their advocate, and ‘voice of the customer’ to AWS product teams.
Key job responsibilities
As a TAM,
you will craft and execute technical cloud strategies to drive customers' adoption and use of AWS services. Your technical acumen and customer-facing skills will enable you to effectively represent AWS at our customer, and drive discussions with senior leadership regarding operational excellence, cloud maturity, support, and risk management.
You will provide advocacy and strategic technical guidance to plan and build solutions using best practices, and proactively keep the customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.
The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!
A day in the life
https://www.youtube.com/watch?v=l48WpOmM5j4
About the team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue,
adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
BASIC QUALIFICATIONS
- 5+ years of hands-on experience with operational parameters and troubleshooting for two (2) of the following: Infrastructure/ Systems Administration / Networking / DevOps / Compute/ Storage/ Database/ Big Data and Analytics/ Application-level services/ Serverless/ Applications Development in a distributed systems environment.
- Bachelor’s Degree in Computer Science, Engineering, Math,
or related discipline required, or equivalent work experience.
- Able to communicate effectively in English, within technical and business settings.
PREFERRED QUALIFICATIONS
- Understanding of the AWS Well-Architected Framework pillars and ability. Experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, IP Networking, IT Security, BigData/Hadoop/Spark, Operations Management, Service Oriented Architecture.
- External enterprise customer-facing experience as a technical lead, presenting to both large and small audiences.
- Experience in a 24x7 operational services or support environment.
- Experience with AWS services and/or other offerings.
Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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