05 ene
Recluta Agencia
Tijuana
**Looking for a Sales Operations Leader for a Debt Solution call center**
**Job Overview**:
The Sales operational leader will be responsible for overseeing the day-to-day operations of the call center sales account, ensuring that sales targets are met and operational efficiency is optimized.
This role involves leading a team of supervisors and agents, implementing strategies to improve performance, and maintaining a high level of customer satisfaction.
Salary**:$30,000 to $50,000 base salary + commissions depending on experience and performance + law benefits**
**Requirements**:
- 4+ years of experience in Call Centers sales, with at least 2 years in a managerial role.
- Proven track record in managing sales-driven call center environments and achieving sales targets.
- Strong knowledge of Call Centers, Sales, and driving performance.
- English Fluent, both written and verbal.
- 1 year of similar experience.
- Types 35 words per minute.
- Charismatic and influential leadership abilities.
- Meticulous attention to detail, and accuracy.
- Excellent analytical and problem-solving skills.
- Ability to handle confidential information with integrity.
- Capable of working independently and as part of a team.
- Can manage multiple projects simultaneously.
- Effective at time-management and organizational skills.
- Stays current with industry trends and advancements.
- Proficient in using computers, CRM software, and other relevant tools.
**Key Responsibilities**:
- Supervise and mentor the team to ensure effective performance and development.
- Develop and implement strategies to drive sales growth and improve conversion rates.
- Conduct regular performance evaluations, provide feedback, and address any performance issues.
- Foster a positive and motivating work environment to enhance team morale and productivity.
- Monitor and analyze key performance indicators (KPIs) to ensure sales targets and performance goals are met.
- Conduct regular sales reviews and develop action plans to address performance gaps.
- Manage day-to-day operations of the call center, including scheduling, workforce management, and quality control.
- Ensure adherence to company policies, procedures, and compliance requirements.
- Optimize operational processes to enhance efficiency and reduce costs.
- Support and improve on quality assurance programs to ensure high levels of call handling.
- Address escalated customer issues and ensure timely resolution.
- Prepare and present regular reports on sales performance, operational metrics, and other key indicators to management.
- Analyze data to identify trends, opportunities for improvement, and areas of concern.
- Develop and deliver training programs for new hires and ongoing development for existing staff.
- Identify training needs and ensure that staff receive the necessary training to perform their roles effectively.
- Lead and participate in projects aimed at improving call center operations or implementing new technologies and processes.
- Coordinate with other departments to ensure alignment and support for project goals.
**Hours: 9 AM to 6 PM Mon - Fri, Sat 8 AM to 12 PM**
Tipo de puesto: Tiempo completo
Sueldo: $30,000.00 - $50,000.00 al mes
Tipo de jornada:
- Turno de 8 horas
Lugar de trabajo: Empleo presencial
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