05 ene
Salesforce
Xico
Customer Success Manager - Core/Data Cloud Remote Type: Office - Flexible Location: Mexico - Mexico City Time Type: Full time Posted On: Posted Yesterday Job Requisition ID: JR243894 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
Role Description The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM)
to serve as a primary contact point for Salesforce's largest and highest-profile customers.
You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer's business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment.
Your Impact Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.Help your customers achieve their business goals and outcomes on the Salesforce platform.Communicate the value of Signature Success.Act as an advocate for customers during the triage and resolution of high severity cases.Conduct quarterly reviews, identify trends, and provide tailored release recommendations.Forge strong multidisciplinary relationships with Sales, Engineering,
and Product Management.The CSM may be required to occasionally be available for some after-hour or weekend coverage depending on the customer's need.Anticipate and adapt to role changes per evolving Salesforce needs.
Minimum Skills: Experienced professional with 5+ years of relevant industry expertise in Technical Customer Success, SaaS platform use or project leadership.Exceptional communication and presentation skills.Skills for both analyzing technical concepts and translating them into business terms.Ability to explain complex technical concepts in business-friendly terms.Knowledge of software development process and design methodologies.Experience leading efforts of cross-functional teams.
Preferred Requirements:
+2 years in Salesforce Ecosystem.Salesforce product certifications are a plus.Knowledge of Salesforce products and features.Degree or equivalent experience required.
This position will require you to work from your local Salesforce office 3 to 4 days a week.
Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement At Salesforce we believe that the business of business is to improve the state of our world.
We are committed to creating a workforce that reflects society through inclusive programs and initiatives.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Salesforce welcomes all.
#J-18808-Ljbffr
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.