04 ene
Gas Power Global Services
Xico
**Job Description Summary**: Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order.
**Roles and Responsibilities**
- Focus on customer parts fulfillment through order cycle; working quickly, accurately, and effectively to resolve customer issues.
- Interface with internal & external customers on a daily basis to meet fulfillment needs for orders; meeting quarterly sales and cash targets and customer deadlines.
- Drive fulfillment processes across critical enabling cross-functional teams to support customer delivery expectations (including Engineering, Sourcing, Pricing, Shipping, Factories, Commercial and Field Teams).
- Manage Order-to-Remittance (OTR) for internal customers with New Unit Spares, Transactional Customers (TX) and Contractual Services Agreements (CSAs) fulfillment request.
- Act as the voice of the customer for escalations relating to orders and parts delivery.
- Manage shortages and returned material while supporting the business inventory & quality strategy.
- Enhance and maintain internal and external customer relationships.
- Support system enhancements and key initiatives that affect parts fulfillment operations.
- Provide clear & detailed quote/ order management communication to all affected stakeholders across the life cycle of the order.
- Understand affected order management Performance Indicators - as critical measures of parts fulfillment excellence.
- Manage & maintain accurate order data quality across the life cycle of order.
**Required Qualifications**
- This role requires basic experience in the Services & Customer Order and Fulfillment.
Knowledge level is comparable to a Bachelor's degree from an accredited university or college.
- Strong oral and written English communication skills.
- Proficiency in Microsoft Office products, specifically Excel and Teams, is highly desirable.
**Desired Characteristics**
- Knowledge of Manufacturing / Sourcing operations.
- Knowledge of Oracle or other Siebel based software.
- Familiarity with the Energy industry.
- Project management experience.
- Green Belt or equivalent quality certification.
**Additional Information**:
**Relocation Assistance Provided**:No
LI-Remote - This is a remote position
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