04 ene
Zoom
Nuevo Casas Grandes
.
**What you can expect**You will specifically support our customers within Zoom's Tier 2 Technical Support team.
This function supports, develops and maintains strategic partnerships with our enterprise customers.
The Technical Support Engineer ensures the customers' success with Zoom products and services and delivers customer satisfaction and happiness.
**About the Team**The Technical Support Engineering team plays a crucial role in improving the customer experience within Zoom.
We build relationships, resolve technical issues, and act as dedicated technical support for customers.
We provide our customers with useful resources that will enable them to succeed with our solutions,
we effectively manage internal procedures and work across departments.
Our success is achieved by consistently implementing the strategies with a commitment to excellence.
**Responsibilities**We are looking for a Tier 2 Support Specialist to take ownership of technology domain cases and resolve them.
Your role will involve meeting individual goals, communicating with customers, prioritizing urgent requests, and maintaining proficiency with Zoom products.
Flexibility and availability for after-hours or on-call support is necessary.
You will also be responsible for creating documentation and training materials for internal and external support.
Join our team and contribute to our organization's success.
**What we are looking for****Ways of Working**Our structured hybrid approach is centered around our offices and remote work environments.
The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
**Benefits**As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits,
and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to theircommunity in meaningful ways.
Click Learn for more information.
**About Us**Zoomies help people stay connected so they can get more done together.
We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind.
Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
**Our Commitment**We believe that the unique contributions of all Zoomies is the driver of our success.
To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.