04 ene
Sapphire Systems
Ciudad de México
**About Sapphire Systems**:
Sapphire is the largest digital operating transformation provider to the mid-market and mid-enterprise clients. Our mission is to turn operating friction into digital business momentum. Through the passion and expertise of our people, we unlock the cloud-delivered operating platforms, digital user experiences, data analytics, and intelligent automation that transforms our client’s operational performance. We are globally significant partners for SAP, ServiceNow, Automation Anywhere, Infor, Hexagon and AWS, and we have transformed the digital operating capacity, capability, intelligence and resilience of over 1,250 clients in the UK and US through our portfolio of consulting, design, delivery,
lifecycle service, and cloud services.
**Job Summary**:
To join the S/4Hana Cloud Practice within Sapphire. The Sales & Distribution Support Consultant will need skills in SAP Sales & Distribution. Knowledge of S/4 Hana Public Cloud or certification in this product is a distinct advantage. Knowledge of S/4 Hana on premise is advantageous but we will consider SAP ECC consultants with the right level of experience and attitude.
The S4HANA S&D; Support Consultant will work within a dedicated 24x5 support function to provide a customer focused service to our existing and growing S4HC Customer base.
The role is US working hours with no travel expected. However, due to the nature of the services provided, some flexibility around these hours will be required based on global delivery requirements.
This will be to work initially on mid-market projects in the USA and therefore experience of working in the mid-market is an advantage.
**Supervisory Responsibilities**:
- None
**Duties/Responsibilities**:
- Log and update Incidents and Requests (within the ticket management tool)
with the relevant actions to keeps Customers and others informed of ticket progress.
- Diagnose, troubleshoot, and resolve unique, nonrecurring problems while classifying the impact and urgency of the ticket and determining the source of issue
- Provide proactive workarounds where technical constraints impede the business process
- Escalate issues and involve other support consultants wherever required in order to resolve issues as quickly as possible
- Liaise with SAP and other parties for all software bugs while following up to ensure Sapphire’s SLAs are met or exceeded
- Document procedures, knowledge base articles, training manuals in adherence with Sapphire Support processes and templates both internally and Customer facing
- Ensure operational processes are adhered to including Incident Management,
Requests Management, Major Incident and Problem Management
- Identify potential consultancy and/or training requirements while dealing with the Customer and passing these to appropriate Account Manager(s)
- Undergo SAP Certification in SAP S/4Hana Cloud.
**Required Skills/Abilities**:
To fulfil the role of Sales & Distribution Support Consultant you will need to demonstrate the following attributes:
Technical - good working knowledge of the following areas of SAP.
- SAP Sales Master data management.
- SAP Pricing.
- SAP Quotations and Contracts.
- SAP Sales /Service / Solution Orders, Delivery and Billing management.
- SAP Rebates and Incentives.
- SAP Claims, Returns and refund management.
Non-Technical:
- Excellent verbal and written communication
- Excellent interpersonal and customer service skills
- Strong analytical and problem-solving skills
- Good understanding of business processes and objectives; and the implementation of SAP technologies in complex organisations
- Able to see the "bigger picture" to deliver value through Sapphire services with an ability to resolve issues using all available resources
- The ability to interface and influence at all levels in an organisation
- Strong organisational skills with an ability to manage competing Customer demands
- Results driven
- Self-motivation with a drive to learn and pick up new challenges
- Intellectual curiosity for technical innovation
**Education and Experience**:
- University degree or an equivalent technical/IT education
- Possibly SAP ECC Experience
- Possibly S/4 HANA “on premise” version
- Ideally S/4Hana Cloud experience
**Physical Requirements**:
- Prolonged periods of sitting at a desk and working on a computer
**Travel required**
- **Some travel may be required**
**Other duties**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.