04 ene
Journey Mexico
Ciudad de México
**REPORTS TO**:Director of Operations
**LOCATION**:Mexico City
**PURPOSE OF POSITION**
To make and manage real-time reservations for time-sensitive, perishable services based on strong relationships with key suppliers including, but not limited to restaurants, nightclubs, lounges, pubs, golf courses, and more, throughout the Mexican republic with special focus on Mexico City, Oaxaca, Los Cabos, The Riviera Maya, and Punta de Mita along other priority destinations we operate in Mexico.
- The Journey Mexico and Journey Costa Rica teams ensure that we are always recruiting, retaining and promoting a diverse mix of colleagues who are representative of the diversity and inclusion in our local communities.
This gives us a great opportunity to have access to a broad range of ideas and allows us to give you the wide mix of cultural impact you know and expect from Journey Mexico and Journey Costa Rica.**ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING. OTHER DUTIES MAY BE ASSIGNED.**:
**PRINCIPAL DUTIES**
- To make restaurant / nightlife / beach club, gallery / event / and other reservation for guests based upon itinerary
- To obtain tickets for events and/or access to museums, galleries, exclusive events, or similar
- To arrange special service as per requests of Operations and Sales teams, and/or Guests directly
- To develop a strong network of contacts, service providers and businesses within the luxury travel, dining, events, and venue communities.
- To provide suggestions and/or recommendations for sales, operations teams, and/or guests directly
- To arrange luxury transportation and excursions upon guest request
- Perform basic administrative tasks (expense reports, tracking of guest satisfaction, etcetera)
- To run errands on field to assist guest directly,
and/or sales and operations teams
- To manage guest complaints with a resolution to maximize the guest satisfaction
- To supervise guest experience in arranged amenities upon reservation
- To formalize commissions, overrides, and other compensation from restaurants and other suppliers.
**QUALIFICATION AND/OR EXPERIENCE**:
- + years of Concierge experience
- Cle d’Or membership
- Bachelor’s degree in Tourism or similar field preferred.
- Excellent verbal and written skills in both English and Spanish (3rd language preferred)
- Proven high-quality (luxury) customer service skills
- Proven Microsoft 365 skills
- Willing to work irregular shifts and weekends
- Exemplify strong organizational skills and attention to detail
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.