04 ene
Icodde
Ciudad de México
Icodde along with TMT, is looking for the right People to work for a world's leading professional services firm in risk, strategy and people.
We are looking for a
**Senior Analyst - Data Center Operations**
**The job is Hybrid and the offices are located in CDMX. (Working 4 days per week)**
**Responsabilities**:
- Provide continuous and consistent management reporting on the status of issues, actions, and resolutions
- Manage severity incident calls and reports to appropriate management and teams
- Review and report on incident trending and top 10 incidents for remediation Maintain compliance to avoid risks of system outages or compromised data
- Communicate ideas and information effectively via oral and written communication to diverse audiences
- Assist with operational and infrastructure related projects for related shift/team
- Monitor assigned incidents and changes, track compliance with service management SLA’s and provisioning SLA’s
- Monitor ticketing queues for regular up-dates on a daily basis
- Review incidents, changes and requests for updating and escalation
- Adapt and adjust to changing priorities both independently and in a team
- Manage review incident, change and request status daily to ensure we meet customer requirements and SLAs
- Monitor strict compliance in accordance with Tech standards, policies and procedures
- Provide escalation of severity 1 issues to management timely and appropriately
Come to join one of the best and biggest Insurance company worldwide.
Payroll, Full time, Good Package benefits and competitive salary.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.