(A-147) Team Leader Customer Service - Cdmx

(A-147) Team Leader Customer Service - Cdmx

Recognized Insurance International Company is looking for "**Team Leader Customer Service" **based in Mexico City.
**Job Description**:
As Team Leader you will be responsible for delivering a World Class Roadside Assistance service to Customers through the effective management of the operation.
Your role will be to Coordinate the assistance services required by our clients, focused on providing a service of excellence.
Giving a quick, effective and quality solution.
Adherence to rights standards, process and regulations of the company.
**Team Leader Skills/Experience Requirements**:

- At least 1 **year of Team Leader** experience required as a general practice.




- ARS contact center **(Call Center)** experience can be considered as an equivalency to the minimum Team Leader experience requirement.
- **Advanced English Level (mandatory)**:

- High school certificate
- Typing and computer skills
- American Passport or Visa (mandatory)
- Availability to Travel
- Reside in **Mexico City**
**The primary roles/fuctions of the Team Leader are**:

- Adherence to Allstate cultural and operational priorities
- Training
- Coaching
- Call Monitoring
- Case and File Handling
- Performance Management
- Escalated Case Management
- Team Leader Skills Profile
**Job Offer**:

- Competitive Salary
- Food vouchers
- Superior Law Benefits
Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $17,000.00 - $18,500.00 al mes

Beneficios:

- Seguro de gastos médicos
- Seguro de vida
- Vales de despensa
Horario:

- Turno de 8 horas
Pregunta(s) de postulación:

- What is your English Level?
- Do you have any experience working in a Call Center?
How many years?
- How many years as Team Leader Customer Service do you have?

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/131320133/a-147-team-leader-customer-service-cdmx-xico/?utm_source=html