It Operations Analyst Ii (BC-066)

It Operations Analyst Ii (BC-066)

TE Connectivity's IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center.
They monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations and manage tape backups, including physical tape handling; coordinate, diagnose and troubleshoot employee issues with personal computers and related systems; provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.




TE's IT Operations Teams provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
They develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support.
At times they may monitor and troubleshoot equipment and assist with logging and documentation, cabling, racking, and server installations.
**Objective**:
This position's primary responsibility is for Customer Service through supporting users IT requirements.
Other responsibilities include incident support, troubleshooting problems according to TEIS policies, processes and procedures.
This position will also require participation in digital factory initiative, departmental project work as needed, will help develop and implement a systematic approach to IT user education.
**Responsibilities**:

- Supports hardware installation and configuration and ongoing maintenance of the computer and MDF.
- May monitor and troubleshoot equipment and assist with logging and documentation.
- Responsibilities may also include cabling, racking and server installations.
- Coordinates, diagnoses,



troubleshoots and supports incident employee issues with personal computers, mobile devices, printers and related systems.
- Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.
- Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
- Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.
- Responsible for IT and Cybersecurity local Audits; Comply with IT and Business policies, procedures and service guidelines
- Provides timely resolution of problems or escalation on behalf of customer to the appropriate technical personnel.




- Builds strong and positive working relationships with all functional areas.
**What your background should look like**:

- Degree in Computer Technology or equivalent.
- 3 - 5 years experience as IT Analyst.
- Fluent English.
- Excellent customer service and communication skills is necessary.
- Ability to maintain favorable customer relations, can deal comfortably with senior managers.
**Competencies**:
Values: Integrity, Accountability,Teamwork, Innovation

**At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/131297432/operations-analyst-bc-066-hermosillo/?utm_source=html