04 ene
Copeland
Ciudad de México
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.?
We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility.
We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations.
We are looking for your talent, join our team and start your journey today!
Purpose
This is a key IT Management position within the Global IT Service Delivery & Operations Team with the following main responsibilities:
- IT Business Relationship Partner: Build the relationship between IT and the Business and Senior Stakeholders to become a trusted IT business partner enabling Copeland's business goals through the effective use of Information Technology Infrastructure capabilities and services.
- Solution Provider: Support the Business in providing standardized Site Services and End-User support aligned with Business requirements; Own all non-standard IT requests and ensure that they are routed, and ownership transferred for optimum success.
- IT Infrastructure Manager: Actively contribute to the implementation of the Global IT Infrastructure strategy.
Manage the IT and Telecommunications infrastructure for the World Area ensuring the standardization & security are in line with the Global IT strategy & policy.
- Communicator: Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue
- Resource Manager: Manage IT resources and managed service providers and take full advantage of centrally provided IT services to ensure that agreed SLAs are met.
Specific Responsibilities
Site Services & End-User Support:
- Act as a focal point for all IT Infrastructure issues within the area and ensure engagement with the appropriate IT Group.
- Agree SLAs with the Business and the Central IT Infrastructure Organizations/Services and ensure the level of service is achieved and reported on.
- Ensure optimum support for end-users at all times within agreed service levels and act as the Owner/Escalation point for issue resolution between the Business and the IT Community.
- Work closely with the Enterprise IT Infrastructure team to ensure that the agreed strategy is implemented and that locations follow and control the implementation of HW, SW, and Telecommunication standards.
- Ensure appropriate Application/Infrastructure security, performance, and availability (including site Disaster Recovery Planning)
- Ensure that relevant IT documentation is maintained and complies with all legal and security requirements.
Planning & Administration
- Key contributor to the global IT Infrastructure Strategy along with the management team.
- Annual IT Budget preparation, based on current expected and IT plans using standard processes as defined by Management; Conduct appropriate budget/cost control and follow-up.
- Enforce Copeland IT policies and rules regarding IT management, security, standards, and procedures.
- Working with the IT Procurement team, coordinate IT Investment within the given DOA and the AR process.
Resource Management:
- Supervision and coordination of Managed Service Provider partner delivering Site Services in Latin America.
- In collaboration with the Central Infrastructure Team, develop, coordinate/manage projects aimed at improving and/or reducing costs of the IT environment.
- Lead, motivate, and coach the IT support team, set and review objectives, and organize regular performance and improvement meetings with staff and management.
Communication:
- Communicate IT strategy and plans to the business leaders and managers and act as the bridge between users and IT infrastructure implementation/support teams.
- Establish good working relationships with country and local management, end-users, and other sources of support and assistance.
- Attend management team meetings to understand business plans and issues and communicate these back to the IT Community.
Requirements:
Education:
- College/University degree in a related field or experience may be considered in lieu of formal education.
Experience :
- Minimum of 10 years' experience in IT / IT management.
- Previous experience within a matrix organization with direct people management.
- Previous experience in working with high-level management and/or executive leadership.
- Previous experience in leading remote teams within a larger area, setting development objectives, providing guidance and coaching.
Other Requirements _:_
- Fluent in English and Spanish.
- Availability to travel in the designated region up to 20% of the time.
- Flexible approach to working hours.
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people,
beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Diversity, Equity & Inclusion
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment.
No calls or agency requests please.
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.
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