02 ene
TD Synnex
Xico
**About the Role**
Provides field technical support to customers by serving as the primary technical interface for TD SYNNEX products, solutions, and services in Cybersecurity.
Performs a variety of product, and technical support functions which include research and resolution of pre-sales technical and process related issues.
Such activities may include the following as well as other duties as assigned:
**What You'll Do**
- Provides pre-sales resolution of all technical and process related issues, using appropriate escalation points when necessary.
- Consults with customers and technology group to clarify and/or resolve problems, evaluate operational and performance requirements.
- Consults with customers concerning pre-sales design, development and maintenance of products/services.
- Assists sales channel, field teams and customers with pre-sales technical solutions.
- Responsible for knowledge transfer of advanced technical theory to target audiences.
- Communicates complex information and ideas clearly, concisely, and persuasively to target audiences.
- Participates in products, solutions or services training to maintain technical knowledge, active certification and competence.
- Assists in determining the feasibility of proposal, conferring with customers and technology group to clarify and/or resolve problem.
- Consults on advanced configurations on converged solutions.
- "Sells best of breed" Solutions that include TD SYNNEX services
- Creates, presents, and executes strategies.
**What We're Looking For**
- Develops solutions to a wide variety of problem and works on projects requiring evaluation and analysis.
Applies technical knowledge, concepts or theories when determining which solutions are best applied.
- Work is performed independently requiring judgment and discretion.
May receive limited guidance for new assignments.
Work may be reviewed for overall technical adequacy.
- Interacts mostly with external company contacts.
May represents department across organization or externally on projects.
- Actions impact the completion of milestones within a project.
Failure to accomplish work or erroneous decisions may result in delays to portions of a project and allocation of additional resources to remedy.
**Experience**:
- 3-5 years with bachelor's or equivalent combination of formal education and directly related experience.
1-3 years with master's
- Presales experience with Security technologies (Fortinet, Palo Alto, Checkpoint, F5, Cisco or similar).
- Able to create and conduct formal & executive presentations, Demos & Business plans.
- Able to work independently with minimum supervision.
- Able to collaborate and build solid, effective working relationships with others.
Education/Certification:
- Bachelor's degree or equivalent technical education
- Security certifications: Palo Alto, Fortinet, Trend Micro, F5, or similar
**Key Skills**
Presales, Problem Resolution, Researching, Technical Knowledge, Technical Presales, Technical Solutions
**What's In It For You?
**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars,
events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed.
Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX,
we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.
If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.
You may be exactly the person we're looking for!
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.