31 dic
Ey
Miguel Hidalgo
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
EY is an industry leader in online commerce. We leverage technology, best practices and a high degree of business acumen that has been compiled over years of experience to ensure the highest level of execution and satisfaction for our clients. At EY,
our methods are not tied to any specific platforms but rather developed by analyzing business needs and making sure that the solutions delivered meet all client goals.
**The opportunity**
You and your team will support and enhance our Clients’ commerce solutions. We’ll look to you to provide our clients with unique business and technical perspectives on what needs to be done to efficiently maintain and extend their solutions using monitoring, automation and other ITIL ITSM-based processes. This is a high growth, high visibility area with plenty of opportunities to enhance your skillset and build your career.
**Your key responsibilities**
As an Elastic Path Commerce Managed Support Tech Lead, you will lead transformative change by solving technical problems and providing solutions for our customers who are using the Elastic Path Commerce ecommerce platform.
**More specifically, you will**:
- Manage a global team of support engineers to resolve sometimes urgent issues in a timely manner.
- Perform code reviews to satisfy both Customer and EY's code quality standards and best practices.
- Write design documentation and user stories based on customer requirements.
- Estimate and delegate tasks to developers and global team daily.
- Promote teamwork and lead daily standups and conversations with business owners and users.
- Develop and modify code for the commerce solution when needed.
- Automate tools, processes and technology to allow for greater engineering throughput, quality and progress.
- Ensure all components are documented.
- Support and troubleshoot production issues.
- Lead team members in developing applicable methodologies, tools, approaches, points of view, thought leadership and accelerators to differentiate EY in the Digital and Emerging Technology Advisory market.
**Skills and attributes for success**
- Excellent team player
- Independent and able to manage and prioritize workload
- Ability to quickly and positively adapt to change
- Demonstrate in-depth technical capabilities and professional knowledge of digital data capture
- Comfortable developing strong relationships with client personnel at appropriate levels
- Consistent track record of delivering high quality client services
- In-depth technical capabilities and professional knowledge in the digital analytics domain
- Proactive self-starter with entrepreneurial spirit comfortable developing relationships within a large matrixed organization
**To qualify for the role you must have**
- Bachelor’s degree in Computer Science, Engineering, Information Technology or Mathematics or related field of study and 5 years of related progressive post bachelor’s experience or a Master’s degree in Computer Science, Engineering, Information Technology or Mathematics or related field of study and 4 years of related experience.
- Must have 4 years of professional services or consulting experience
- Planning and executing deployments and cloud configuration
- Extensive background in the administration of products, promotions, search, extensions, customers, etc.
- Maintenance of product patches for both Commerce and third-party extensions
- Must have 3 years of experience leading teams of Technology professionals
- Ability to read and understand customizations written in Java, JavaScript, Python and TypeScript
- Familiarity of AWS infrastructure components including Lambda, SQS, SNS, EC2, ApiGateway, CloudFront
- Knowledge of git and branching strategies as well as how to run and administer Jenkins jobs
- Possess excellent written and verbal communication skills as you will be communicating both with clients, technical resources,
and quality assurance daily.
- Basic knowledge of React-based JavaScript development preferably with knowledge of Redux
- Flexibility to be on-call and work non-standard hours
- Ability to dive in head first on a technical challenge, ask questions, think critically and be proactive towards solving the puzzle.
**Ideally, you’ll also have**
- Experience with Apache Active MQ
- Ability to set up alerts and monitoring in New Relic or other monitoring tools.
- Familiarity with logging tools such as DataDog and/or SumoLogic
**What we look for**
We’re interested in passionate leaders with strong vision and a desire to stay on top of trends in the online commerce industry. If you have a genuine passion for helping b
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